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Resolve conflicts confidently with communication, emotional intelligence, and negotiation to turn challenges into opportunities for growth.
> How communication can prevent conflict
> The 5 main conflict responses
> How to turn conflict into a positive
> Common mistakes organisations make in dealing with conflict
> The importance of emotional intelligenceHow to manage conflicts with superiors
This course is designed for professionals and individuals looking to manage conflicts more effectively, and to learn how to turn conflicts as a positive. Whether you work in a demanding workplace, have conflicts in everyday life, or simply seeking better emotional balance, this course provides actionable techniques.
Sharon is the director at Peacewell, with 20 years of independent HR consulting experience for charities, SMEs, combined with a corporate career at Hilton Hotels, Sony Music and Diageo. She has vast experience in dispute resolution, and regularly mediates disputes between board members, trustees, colleagues and members of different kinds of communities. She facilitates workshops and hosts conversations between people who are struggling to communicate, to understand each other, or to get things done. Sharon volunteers as a Community Mediator and Trustee of Wandsworth Mediation Service and as a member of the Council of the Corrymeela Community. She has an MA in Conflict Resolution in Divided Societies from King's College London and is a Fellow of the CIPD.
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